Frequently Asked Questions

HOW LONG DOES PROCESSING & SHIPPING TAKE?

Processing takes 1 to 3 business days. (Holidays and Weekends are not included) 

Once order is shipped you will receive a tracking number via email. 

Shipping takes 1 to 3 business days. (Holidays and Weekends are not included) 

Example: (If you buy a product it takes 1-3 days to process depending on the size of the order. Once we have processed it we will ship it out, the shipping time depends on the time you choose at check out.) 

HOW CAN I REACH CUSTOMER SERVICE AND WHEN CAN I EXPECT A RESPONSE?

Please email contact@carylash.co for all inquiries regarding orders and product information. Our team is available Monday-Friday 8am-8pm EST and will respond within 24-48 business hours excluding holidays.

DOES CARY LASH OFFER A PROFESSIONAL DISCOUNT?

Yes. CARY LASH CO offers a discount to eligible industry professionals. Visit the BECOME A PRO page for more details and to fill out an application.

DO YOU ALLOW REFUNDS/RETURNS?

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. Cary Lash co reserves the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and product selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed. Thank you. 

HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES AND RESTOCKS? 

New product and restock information will always be posted our official Instagram account @carylashco. Sign up to receive our e-newsletter and text message updates to stay up to date on our new product launches, restock and sales. 

IS THERE A LIMIT TO HOW MUCH I CAN BUY? 

Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction. However, anyone who has a wholesale account can buy in bulk.  

I CANNOT LOG INTO MY ACCOUNT. WHAT SHOULD I DO?

If you forgot your password, click on the "Forgot your password?" link on the Login page and follow the procedure to change it. 
For further assistance, contact us, we will be happy to assist you.

ARE YOUR PRODUCTS LATEX-FREE?

All products are latex and formaldehyde-free. 

IS CARY LASH PRODUCTS CRUELTY-FREE?

Cary Lash does not test on animals or ask others to do so on our behalf, except when required by law where it would be completed on the raw ingredients by manufacturers.